Topic
Root-caused why add-on policy changes silently failed for long-lived broadband sessions: a time-to-live on a secondary index that was stamped once and never renewed.
Read case studyLed production incident restoration and RCA delivery under a platinum support process for one telecom operator, while running hypercare stabilization and a client-facing security disclosure for another.
Read case studyBuilt engineering governance for a live two-squad engagement at an energy retailer, served as a high-volume PR quality gate, and led the RCA for a six-figure payments incident, without slowing delivery.
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