Topic

Telco

Incident & RCA Jun 2026

When a TTL Quietly Deleted Live Sessions: A Policy-Control RCA

Root-caused why add-on policy changes silently failed for long-lived broadband sessions: a time-to-live on a secondary index that was stamped once and never renewed.

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Security Mar 2026

Telecom Programs: Platinum-SLA Incident, Hypercare, and Security Disclosure

Led production incident restoration and RCA delivery under a platinum support process for one telecom operator, while running hypercare stabilization and a client-facing security disclosure for another.

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